FSA’s one stop contact point for inquiries

For questions regarding (1) interpretations of laws and regulations or (2) specific administrative procedures, please contact us at equestion [at] fsa [dot] go [dot] jp,
including your name, company name, mailing address, and telephone number.

Notes

  • Inquiries are handled in consultation with relevant departments and may take time to process.
  • Complaints will be shared with the relevant departments for future supervision; individual responses may not be provided unless additional information is required.
  • For matters outside the FSA's jurisdiction, we may not be able to respond. The FSA does not have supervisory authority over business operators not registered or licensed with the FSA.

    You can check the list of regulated institutions by the FSA.

Before you submit, please read the following

What the FSA does:

  • Respond to general enquiries (e.g., guidance on online services, applications)
  • Provide general information on legal/regulatory interpretations and administrative procedures

What the FSA does not:

  • Recover money lost to scams
  • Investigate individual complaints or intervene in disputes
  • Disclose actions taken from information provided
  • Provide legal or financial advice, or assess the legitimacy of businesses/investments

Useful Links

  • "Cold Calling" - Non-Registe red and/or Non-Authorized Entities, Non-Existing Governmental Bodies

Other Contact points for inquiries

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