Life insurance and non-life insurance companies are working on fast and easy procedures of insurance payouts.
Even if insurance certificates or documents enabling personal identification are lost, there will be flexible responses to each individual customer's situation. If one does not know which insurance company one has policies with, ask an insurance association or any insurance company.
A customer who is a disaster victim can receive a grace period for insurance premium payments, if requested.
For details, ask an insurance association or any insurance company.