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Major information about measures taken by FSA, Local Finance Bureaus, and financial industry related to the Noto Peninsula Earthquake in 2024
(Updated on January 11, 2024, 8:00pm)

※ Information will be updated from time to time.

In response to the Noto Peninsula Earthquake in 2024, FSA and Local Finance Bureaus take countermeasures as follows.

Establishment of Financial Services Agency Consultation Hotline for the Noto Peninsula Earthquake in 2024

In light of the Noto Peninsula Earthquake in 2024, the Financial Services Agency set up a consultation hotline as shown below in order to accept queries from affected people regarding which counter at financial institutions to contact or to provide consultation concerning transactions with financial institutions.

1. Name of the hotline

: FSA Consultation Hotline for the Noto Peninsula Earthquake in 2024

2. Available hours

: 10:00 a.m. to 5:00 p.m., Weekdays (Phone)

Note: Facsimile and email are available for 24 hours

3. Phone number

: 0120-156811 (Toll-free)

Note: To dial using an IP phone, please call 03-5251-6813

4. Facsimile

: 03-3506-6699

5. Email

: saigai@fsa.go.jp

6. Postal mail

: Financial Services Agency
Counseling Office for Financial Services Users
3-2-1 Kasumigaseki, Chiyoda-ku, Tokyo, 100-8967

Note: If a consultation is received by fax, email, or postal mail, the Counseling Office will return by a call, in principle, between 10:00 a.m. to 5:00 p.m. on weekdays.

This hotline is for inquiries and consultations on transactions with private financial institutions related to the Noto Peninsula Earthquake in 2024. Toll-free numbers are available free of charge.

For general "Consultation on individual troubles with financial institutions and opinions and requests on financial administration", please call 0570-016811 (03-5251-6811 from IP phone).

Requests to related financial institutions

  • The Director of the Kanto Local Finance Bureau, Hokuriku Local Finance Bureau and the Branch Manager of Kanazawa Branch of the Bank of Japan jointly sent requests to related financial institutions located in Niigata, Toyama, Fukui, and Ishikawa prefectures, titled "Financial Countermeasures for the Noto Peninsula Earthquake in 2024. The requests include the withdrawal of deposit through flexible process as well as the payment of life and non-life insurance as soon as possible.(Japanese versionOpen new window)


At the time of the Great East Japan Earthquake in 2011 and the Earthquake Centered in the Kumamoto Region of Kumamoto Prefecture 2016, there were many cases of bank transfer fraud disguised as collection of relief money while there were active fund-raising campaigns for the reconstruction of the disaster-affected areas.

Likewise, there is a risk of such despicable crimes at the time of the Noto Peninsula Earthquake in 2024.

Please be careful not to fall victim to fraud pretending to be a call for donation.

[Specific cases of suspected fraud at the time of past disasters and the Noto Peninsula Earthquake in 2024]

  • Pretending to be a well-known volunteer organization to trick people via telephone, fax, etc. into transferring their donations to an account different from the organization's genuine one.
  • Making a phone call under the disguise of a public institution to ask for donations in the name of "disaster relief" and have the recipient of the phone call transfer money.
  • Using social media to show a fictional address for a rescue request, report that rescue has occurred, and ask to send electronic money in the name of donations for future expenses.

[To avoid becoming a victim]

Before making a donation transfer (including sending electronic money or crypto-assets), please make sure that the fund recipient is a genuine organization or a trustworthy organization or individual by verifying that the recipient’s information such as its account number and name is the same as that publicly announced on television, newspapers, etc.

If you feel even a little suspicious, please provide the information to or consult with the police (the nationwide speed dial "#9110" or the nearest police headquarters or police stations) or Counseling Office for Financial Services Users, Financial Services Agency  (0570-016811 (IP phone: 03-5251-6811)).

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