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Updated on March 12, 2025
Financial Services Agency

Financial Services Agency Social Media Moderation Policy

1. Account Information

The Financial Services Agency (hereinafter referred to as the “FSA”) has the following official social media accounts (hereinafter referred to as the “Accounts”).
(In principle, the posts are in Japanese only.)

2. Purpose

This policy sets forth matters concerning the moderation of the official FSA accounts.

3. Basic Principles

The Accounts post information on measures carried out by the FSA and aim to deepen users’ understanding as well as increase their awareness of the measures.

The Accounts are focused on informational purposes only, so the Agency will not respond to any comments or messages posted on the social media sites. Comments and inquiries should be submitted to the relevant contact points at the FSA.

【Contact points for comments and inquiries on the Accounts (available only in Japanese)】
　Please contact below via telephone. Phone number: 03-3506-6000 (Switchboard number)
X(formerly Twitter) “Financial Services Agency” “JFSA”
YouTube “Financial Services Agency Channel”		 Public Relations Office, Planning and Management Division, Strategy Development and Management Bureau, Financial Services Agency
X(formerly Twitter) “Financial Services Agency Financial Trouble Alert Information” Public Relations Office, Planning and Management Division, Strategy Development and Management Bureau, Financial Services Agency (＊)
X(formerly Twitter) “Financial Services Agency Seminars and Recruitment”
Facebook “Financial Services Agency (for Students)”		 Resources Management Division, Strategy Development and Management Bureau, Financial Services Agency
X(formerly Twitter) “Tsumitate Wa Nisa”
LinkedIn“Financial Services Agency,Japan		 Strategy Development Division, Strategy Development and Management Bureau, Financial Services Agency 
X(formerly Twitter)  “JFSA Sustainable Finance Team” International Affairs Office, Planning and Management Division, Strategy Development and Management Bureau, Financial Services Agency 
X(formerly Twitter) “Financial Services Agency Procurement Information” Budget, Organization and Support Services Office, Resources Management Division, Strategy Development and Management Bureau; Financial Services Agency
LinkedIn“Japan Fintech Week Official” Fintech and Innovation Office, Risk Analysis Division, Strategy Development and Management Bureau, Financial Services Agency
Instagram “Financial Services Agency Measures for Peer to Peer Lending” Money Lending Business Office, Risk Analysis Division, Strategy Development and Management Bureau, Financial Services Agency
Instagram “Financial Services Agency Provision against Investment Fraud”
Facebook “Financial Services Agency Provision against Investment Fraud”		 Market Intermediary Monitoring Office, Securities Business Division, Supervision Bureau, Financial Services Agency
X(formerly Twitter) “Securities and Exchange Surveillance Commission” Planning and Management Division, Executive Bureau, Securities and Exchange Surveillance Commission
X(formerly Twitter) “Certified Public Accountants and Auditing Oversight Board” Planning, Management and CPA Examination Office, Executive Bureau, Certified Public Accountants and Auditing Oversight Board

(*)　The information posted on this account is handled by multiple departments. Depending on the content of your opinion or inquiry, the contact listed above and other departments in charge may handle the information.

【Comments and inquiries on the FSA (available only in Japanese)】
　Please contact the Financial Services Users Office via the link below.
　URL: https://www.fsa.go.jp/receipt/soudansitu/index.html

4. How the Accounts are Moderated

The Accounts are moderated by the following Divisions and Offices of the FSA and post information on measures carried out by the FSA.

  • Public Relations Office, Planning and Management Division, Strategy Development and Management Bureau, Financial Services Agency (X(formerly Twitter) “Financial Services Agency” and “JFSA”, YouTube “Financial Services Agency Channel”)
  • Resources Management Division, Strategy Development and Management Bureau, Financial Services Agency (X(formerly Twitter) “Financial Services Agency Seminars and Recruitment”, Facebook “Financial Services Agency [for Students]”)
  • Strategy Development Division, Strategy Development and Management Bureau, Financial Services Agency (X(formerly Twitter) “Tsumitate Wa Nisa” , LinkedIn“Financial Services Agency, Japan”)
  • International Affairs Office, Planning and Management Division, Strategy Development and Management Bureau, Financial Services Agency (X(formerly Twitter) “JFSA Sustainable Finance Team”)
  • Budget, Organization and Support Services Office, Resources Management Division; Strategy Development and Management Bureau, Financial Services Agency (X(formerly Twitter) “Financial Services Agency Procurement Information”)
  • Fintech Business Monitoring Office, Risk Analysis Division, Strategy Development and Management Bureau, Financial Services Agency（LinkedIn“Japan Fintech Week Official”）
  • Money Lending Business Office, Risk Analysis Division, Strategy Development and Management Bureau, Financial Services Agency (Instagram “Financial Services Agency Measures for Peer to Peer Lending”)
  • Market Intermediary Monitoring Office, Securities Business Division, Supervision Bureau, Financial Services Agency (Instagram “Financial Services Agency Provision against Investment Fraud”, Facebook “Financial Services Agency Provision against Investment Fraud”)
  • Planning and Management Division, Executive Bureau, Securities and Exchange Surveillance Commission (X(formerly Twitter) “Securities and Exchange Surveillance Commission”)
  • Planning, Management and CPA Examination Office, Executive Bureau; Certified Public Accountants and Auditing Oversight Board (X(formerly Twitter) “Certified Public Accountants and Auditing Oversight Board”)

In principle, the Accounts mainly post information on the FSA website. Meanwhile, new information may be posted when the information is provided to specific users or when it is considered inappropriate to post the information on the FSA website, in light of the scope of users, the frequency of use, the background to the post, and other relevant factors.

Note that the Accounts may follow accounts and websites of the national and local governments, those of institutions and organizations of public nature, and those that are considered helpful in providing information to citizens, and cite or repost posts by such accounts and websites.

5. Notes

Users may experience difficulty in browsing in some environments, such as on certain types of browsers. For example, linked pages may not load properly.

6. Disclaimer

  • ・The FSA is taking as much care as possible to ensure the accuracy of the information posted by the Accounts. However, the FSA is not responsible for any consequences whatsoever that may result from decisions or actions taken by users based on the information.

  • ・The FSA is not responsible for any consequences whatsoever that may result from comments by users on the Accounts’ posts.

  • ・The FSA is not responsible for any inter-user trouble caused by the Accounts or damages suffered as a result, or for any user-third party trouble caused by the Accounts or damages suffered as a result.

  • ・The copyright and other rights of the posts, including comments, belong to the users who make the post. However, by posting content, it is deemed that the user licensed the right to utilize the content globally at no charge and on a non-exclusive basis to the FSA, and it is deemed that the user has consented not to exercise copyright or other rights against the FSA.

  • ・The FSA bears no responsibility for any other damages caused by the Accounts.

7. Deleting Users’ Posts or Comments and Taking Other Necessary Measures

We reserve the right to delete posts or comments or ban accounts without notice when they fall under any of the following conditions.

  • ・Posts, comments, or accounts that infringe or are likely to infringe a law, ordinance, or other regulations

  • ・Posts, comments, or accounts that slander or defame a particular individual, company, group, or other entities, or damage their reputation or trustworthiness

  • ・Posts, comments, or accounts that promote criminal acts

  • ・Posts, comments, or accounts aimed at political activities, election campaigns, or religious activities, or similar posts, comments, or accounts

  • ・Posts, comments, or accounts that breach intellectual property rights of the FSA or a third party, including patents, design rights, copyrights, trademarks, and portrait rights

  • ・Posts, comments, or accounts aimed at advertisement, promotion, soliciting, sales activities, and other for-profit activities

  • ・Posts, comments, or accounts that involve or promote discrimination by race, ideology, creed, or the like

  • ・Comments with the same or similar contents posted repeatedly by the same user

  • ・Posts, comments, or accounts that violate public order and morals

  • ・Posts, comments, or accounts that include false information, deviate from the truth, are mere rumors, or promote the spread of rumors

  • ・Posts, comments, or accounts that leak confidential information or breach privacy, including those identifying, disclosing, or leaking personal information without the authorization of its owner

  • ・Posts, comments, or accounts that pretend to be other users, third parties, or other entities.

  • ・Harmful programs or the like

  • ・Inappropriate posts, comments, or accounts that include abusive, obscene, indecent, or offensive expressions or the like

  • ・Posts, comments, or accounts that intend to take viewers to other websites, without expressing any views or opinions

  • ・Posts, comments, or accounts that alter the whole or part of the information posted by the FSA

  • ・Posts, comments, or accounts that are irrelevant to the information posted by the FSA

  • ・Posts, comments, or accounts that violate the terms and conditions of the policy of the hosting social media

  • ・Other posts, comments, or accounts that include information considered to be inappropriate by the FSA, or links or other connections to such information

8. Copyrights

In accordance with the Using the content on the Financial Services Agency website.

9. Banning of the Use of URL Shortening Service

For security reasons, the use of URL shortening services is prohibited as a general rule, unless the social media has an automatic URL shortening service itself and cannot avoid its use.

10．Publication and Modification of the Moderation Policy

This policy shall be posted on the FSA website. This policy may be revised, as necessary, without prior notice.

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